Terms and conditions

- TERMS AND CONDITIONS -

www.private-transfer.fr
    A service powered by Decouvertes

PRIVATE-TRANSFER Drivers ALL HAVE the skills that you can expect from an excellent Chauffeur.  

NB: Our chauffeurs are NOT qualified to enter and guide your clients into museums, as well as around historical monuments and sights. For this purpose, we recommend your clients TO have either a driver AND a guide or a Guide who is licensed and insured to drive. Please contact www.driver-guide.fr
Our Driver-guides all speak excellent English, Spanish and Portuguese and will chauffeur your clients on sightseeing tours. Their knowledge of the historical aspects of the territory is not comparable to a regular guide.
Reservation:
Use either www.private-transfer.fr as a booking engine: No waiting - Zero requests - Only booking ,
or E.mail to reservation@myprivatetransfer.com
IF YOU USE private-transfer.fr, a full payment WILL BE required upon comfirmation. Payment is made in Euros and by credit card. Private-transfer.fr accepts the following credit cards: American Express, Visa and Mastercard.Please note that Private-transfer.fr does not charge EXTRA FEES for credit card payments.

ONCE PAYMENT IS DONE, YOU WILL RECEIVE IN YOUR MAIL BOX AND ON YOUR PERSONAL ACCOUNT THE FOLLOWING :

    - INVOICES FOR YOUR CLIENTS
    - COMMISSION INVOICE FOR YOUR TRAVEL ADVISOR
    - TRAVEL DOCUMENTS FOR YOUR CLIENTS

No waiting - Zero requests - Only booking

For any cancellation, please get in touch with reservation@myprivatetransfer.com that will apply the following conditions:

CANCELLATION POLICY
Private-transfer.fr strongly recommends that travelers purchase trip cancellation/interruption insurance. The following cancellation penalties apply for non group bookings:-
In case of cancellation up to 15 days prior to arrival date – a penalty of 7% per service will be charged.
In case of cancellation between 15 to 7 days prior to arrival date - 25% of the full cost of the services will be charged.
In case of cancellation between 7 to 2 days prior to arrival date - 50% of the full cost of the services will be charged.
In case of cancellation less than 2 days prior to the arrival date - 100% of the full cost of of the services will be charged.

REFUNDS
Within 30 days of receiving written notification of the cancellation, the refund will be processed. The refund will be made in Euro or US Dollars and sent to the traveler/ final consumer, via the Travel Advisor by wire transfer.

UNFORESEEN CIRCUMSTANCES
Trip costs do not include items not specified in the itinerary. Although Private-transfer.fr will make every efforts to adhere to this itinerary, on rare occasions it may be necessary to make an adjustment to these arrangements. Should such adjustment be necessary, a substitute service will be offered when and where possible. If war or terrorist activities threatened or actual, civil unrest, closures of airports or seaports, industrial action threatened or any other event outside the control of Private-transfer.fr which causes either delays or extends the holiday or compels a change in the holiday arrangements, Private-transfer declines all responsibilities.
Private-transfer.fr cannot accept liability for any resulting loss, damage or expense and any refund will be subject to deduction of reasonable expenses. These conditions are governed by French law and both parties shall submit to the jurisdiction of French Courts at all times.

SUPPORT:

24 / 7 assistance number : 00 33 (0)6 1406 1967